Voice Portal / IVR
In the contact center, voice and web technologies have traditionally existed separately. But with new open-standard VXML development platforms, you have the opportunity to shift away from legacy phone and interactive voice systems, and to grow your business with innovative applications that offer a consistent, convenient and collaborative customer experience.
These open standards are empowering more flexible and robust solutions that can leverage the legacy development cycle to deploy solutions with a focused IP strategy, incorporating creative and interactive customer experiences across any communication channel.
To help you attain these new heights of customer expectation and customer experience, Intervoice has developed a next-generation, standards-based, IP-based multimedia application platform. The Intervoice Voice Portal is a designed specifically to deliver best-in-class voice and self-service applications for any business environment, and to address the challenges in your industry, including:
- Delivering a consistent and collaborative experience across all communication channels
- Redefining a cooperative technology and services strategy in the pursuit in creating the “total customer experience”
- Integrating new technologies such as Service-Oriented Architecture (SOA), Voice-over-IP (VoIP), and speech applications
- IVR consolidation driving the accelerated adoption of open standard and VXML IVR platforms
Intervoice’s Voice Portal includes our innovative Development Studio environment to help integrate your SOA across all your voice applications, and our flexible Media Exchange Platform that supports off-the-shelf and custom applications. Intervoice also offers numerous packaged and custom applications to help you quickly ramp up to delivering an exceptional customer experience.