Technical Resources
Below are key numbers and e-mail for Intervoice Support.
| Americas (Intervoice Headquarters) |
International (Manchester UK Office) |
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| Phone | 800-955-4688 or 972-454-8130 outside the US |
+44 (0) 161 495 1234 |
| Fax | 972-454-3170 | +44 (0) 161 495 1007 |
| RealCareTS@Intervoice.com | Internationalreseller.support@uk.intervoice.com Customersupportteam1@uk.intervoice.com Customersupportteam2@uk.intervoice.com Customersupportteam3@uk.intervoice.com |
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| Hours | 8:30AM to 5:30PM your local time Monday through Friday (excluding Intervoice holidays) |
8:00AM to 5:00PM (UK Hours) Monday through Friday (excluding local Public Holidays) |
You may submit requests for assistance from various Intervoice support areas via E-Mail. Your E-mail address and/or your phone number will be used by Intervoice personnel as the means of contacting you to answer your questions or resolve your technical issues.
Please note: Submissions by e-mail to the Intervoice RealCare support teams is intended to be used for information ion and technical support for non-critical issues. If you have a priority 1 or 2 production problem, please contact the RealCare Support Desk directly at the designated numbers above.
Remember to include as much information as possible so that we may better assist you. Please attach any support files, i.e. log files, application files, configuration files etc,. that may assist in resolving your question or technical issue.
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