Enhance your subscribers' user experience and reduce costs at the same time. It may sound impossible, but many of our customers have achieved this and more, by consolidating legacy IVR and service systems on a single solution created by the global leader in self-service automation—Intervoice.

Through extensive messaging and customer care service experience Intervoice is uniquely positioned to help you succeed. Our experts in the user experience, service design and system integration have created solutions with break-through performance metrics of over 85 percent self-service automation rates. And at the same time, these solutions have garnered our customer's unprecedented satisfaction ratings, including being ranked number one in the prestigious J.D. Powers customer satisfaction survey.

It's time to think about replacing your expensive to maintain and increasingly obsolete legacy IVR and service systems with a proven carrier-grade multi-channel service platform providing a level of superior customer service experience that was up until now best delivered by a costly live agent.

By following the 3 steps of our superior customer service methodology we guarantee that your company will reduce the total cost of ownership and at the same time provide a rich, highly personalised customer experience.

1. Step 1. Meet with our experts - Through our unique Discovery process collaborate towards a strategic plan for service improvement (including brand consistency and service enhancements), performance guarantees, and system optimisation.
2. Step 2. Consolidate your services from your siloed, legacy and expensive systems onto one future-proof multi-channel service platform Intervoice Media Exchange providing IVR, web, SMS, MMS, WAP, Email, and Video service options to meet all of your customer's current and future needs.
3. Step 3. Progressively redesign your existing services into a brand-consistent single navigation model supporting a rich, seamless and highly personalised self service experience, generating increased customer satisfaction and profitability!

Click here to talk with an Intervoice representative about achieving your share of subscriber accolades, enhanced revenue and operational savings. In addition, you can learn more about how our unique discovery program offers customer-centric cost reduction and revenue increases, guaranteed. Your subscribers—and maybe even your Chief Financial Officer—will thank you!

For one-to-one service for millions of subscribers, Intervoice has proven to be the right choice.

Our customer self-service solution, built on our award-winning Media Exchange platform, offers the following benefits:

• Revenue Generation: quickly turn up profitable new services like voice portal, real-time offer management, video and messaging applications
• Reduced CAPEX/OPEX: one solution to manage with powerful analytical capabilities to accurately assess service levels
• Subscriber Loyalty: provision multiple services in a single session to increase subscriber usage and loyalty
• Simplicity: single-number access to a variety of applications. And Intervoice Network IVR can be deployed as a front-end to existing legacy systems, accelerating and easing IVR consolidation
• Multimedia: Intervoice has successfully used voice, video, SMS and MMS for service automation and notification - allowing subscribers to interact from anyplace, using virtually any device, at any time
• Scalability: easily add capacity for tens of thousands to tens of millions of subscribers
• Future-proof: open architecture with proven SIP and IMS installations along with 3G multimedia services