Advanced Notification Gateway
Are you able to keep pace with your customers' ever-increasing demands for real-time information and the requests to be notified if the information changes? Traditional methods of customer communication, such as direct mail, fax and even email in some cases, are not timely enough to help enterprises keep pace in today's highly competitive business environment. Advanced Notification Gateway (a key component of Intervoice's Contact Portal solution) enables multi-channel outbound notification services that ensure customers, subscribers, employees and partners have the latest and greatest account and service information by providing them with personalized notifications.
Multi-channel outbound notification services transform your contact center from reactive to proactive and enable self-service and live agent resources to focus on revenue generating opportunities and premier customer service. The solution's flexible, extensible framework is capable of supporting multiple communications channels including voice, text message (SMS) and email, delivering the real-time notification via the channel, or channels, preferred by the customer.
With easy integration via web services to self-service, live agent and business management systems, multi-channel outbound notification is an effective way to help strengthen customer relationships while minimizing per-call and transactional costs. A true win-win for you and your customers.