Solution Set Training

Voice Portal Enterprise Pro allows you to expand each customer's experience from a simple voice call to an interactive experience, greatly increasing the efficiency and effectiveness of your contact center applications, and the satisfaction and loyalty of your customer.

Through a single call, you could allow your customers to check email and voicemail, get updated web-based information, and complete financial transactions. This kind of expansive access to information will drastically differentiate your customer service from the competition.

Training courses within this package include:

Voice Portal Enterprise is designed to solve real contact center challenges, providing a simple and cost effective alternative for voice application development and management.

Our Voice Portal Enterprise solution can streamline your application development process — reducing both the time and cost of deployment — while enabling you to deliver a consistent, convenient, personalized customer experience. Address the needs of the mobile generation by presenting information to the caller in the format most convenient for them; via voice or by displaying it on the screen of their handheld device.

ame page, the sequence of classes in the LH column need to be the same for the body of the cont Training courses within this package include:

Best suited for the delivery of packaged applications through our channel partners, Voice Portal Express is a modular, scalable and reliable standards-based platform. It is optimized to meet the most demanding voice application processing requirements by seamlessly integrating enterprise applications and web-based data systems with speech-enabled automated solutions.

Training courses associated with Voice Portal Express:

Intervoice Banking is a comprehensive software solution that allows you to automate customer interactions using today's most ubiquitous contact device - the telephone. Intervoice Banking provides your customers self-service access to their account, branch and other financial information using their choice of speech or touchtone from any telephone handset or mobile device.

Training courses within this package include:

IP Contact Center is the next-generation in self-service applications with live agent assistance to provide the greatest flexibility and features when responding to customers' contacts by phone, e-mail, fax, or the Web.

Training courses associated with IP Contact Center are:

Our very reliable and durable legacy products continue to mature and grow. As we have new upcoming releases planned for our InterSoft products and tools, we continue to update and offer new training to support our outstanding legacy products portfolio. Training courses provided are: