Financial Services

Gain competitive advantage
Industry consolidation, new regulations and an increasingly crowded marketplace are putting more competitive pressures on the financial industry. Financial institutions face fierce competition for customers, and are looking for innovative ways to utilize technology to differentiate from their competitors and gain market share.

Financial institutions must have…

  • Known objectives to maintain and improve self service
  • Opportunity to increase revenue per customer
  • Alignment of company brand and persona with future objectives
  • Strategies to segment and personalize the caller experience
  • Reduction of transfer rates to focus on “one and done” for calls
  • Measurable improvement of customer satisfaction
  • Increased levels of authentication through security solutions

Intervoice leads the way to deploying self service speech solutions that are cost-effective for financial institutions of all sizes by providing complete industry-specific solutions and modular functionality for all areas of financial operations. When your customers interact with Intervoice technology, they can use natural speech to verbally identify themselves and make their transactions promptly and safely, without having to traverse a complex menu.

Intervoice has deployed thousands of financial solutions for our customers. Crossing all financial markets such as Credit Card, Retail Banking, Lending Services, Mortgage, and Brokerage Services, we are focused on delivering a solution that meets your business objectives. Many of our applications that have been deployed include;

Credit Card Services

  • Account balance
  • Transaction History
  • Funds Transfer
  • Mortgage inquiries
  • Tax payments
  • Credit score
  • Loan application status

Retail Banking

  • Account history
  • Funds transfer
  • Check search
  • Stop payment
  • Lost/stolen card
  • Check reorder
  • Branch locator/hours

Lending Services

  • Account information
  • Transaction history
  • Mortgage inquiries
  • Loan application status
  • Loan payoff/payments
  • Interest rate inquiry
  • Line of credit

Brokerage Services

  • Transaction history
  • Portfolio inquiry
  • Stock quotes
  • Stock purchase
  • Last deposit
  • Fund performance
  • Stock Sell

Let us show you how a financial self services solution from Intervoice can help you achieve higher rates of automation, better customer service and cost savings. Using Intervoice pre-built components you can accelerate development time, whether you plan to develop your own Intervoice solution, work with Intervoice Professional Services or one of our authorize service partners.