Technology Practices
Building on the experience and expertise of our Global Consulting Services (GCS) team, we have developed Intervoice Technology Practices to address the challenges you are most often trying to solve.
The world of self-service solutions has changed dramatically over the last several years. With the maturing of speech recognition and text-to-speech (TTS) capabilities, and the move to open standards and improved application development tools, traditional IVR solutions based on dual-tone multi-frequency (DTMF) no longer provide the business and IT competitive advantages they once did. Intervoice is committed to partnering with you to ensure your deployments return maximum value in the form of not only call center-related cost reductions, but also competitive advantage in the areas of total caller satisfaction, agent productivity and IT efficiency.
To assist our clients in their continuous improvement efforts, these "best practices" are the proven way to get your customer contact center to the level that your customers expect, and get it there fast:
- Voice and Web Convergence Practice
- Technology Migration Practice
- Customer Experience Practice
- Contact Center Practice
- Voice Authentication Practice