Enterprise Products

The Contact Center is changing, customer demands are increasing for enterprises to provide anywhere and anytime access to information from any channel. This demand ultimately drives enterprises to seek out solutions that offer end to end customer experience solutions offering platforms and applications solutions that will enable cost reduction balanced with customer satisfaction.

Intervoice offers a complete set of customer service solutions for the Contact Center through the Intervoice Contact Portal. We assist enterprises in the ability to intelligently route customer contacts across multiple service models, including live assistance, deferred assistance, and self-service. Intervoice solutions are built by leveraging the Intervoice Unified Services Platform delivered with dynamic and innovative applications that drive cost efficiencies and are balanced with customer satisfaction. The Intervoice Contact Portal suite includes the following products:

  • Voice Portal. Personalize and optimize the customer experience with Voice Portal Solutions. With Intervoice Voice Portal Solutions, web, mobile, data and voice solutions come together, allowing you to deliver an integrated, convenient and consistent self-service customer experience regardless of the communication channel.
  • IP Contact Center. By combining self-service solutions with live agent assistance, the IP Contact Center from Intervoice provides you with ultimate flexibility when responding to customer needs. The IP Contact Center can intelligently and consistently respond to customers independent of the communication channel, and seamlessly route customers to the best live agent to handle their needs, whether that agent is at headquarters, a branch, or working out of a home office.
  • Multi-Channel Notification. The Intervoice Multi-Channel Notification Solutions is a component of the Intervoice Contact Portal and delivers real-time, personalized notification to customers, keeping them up to date on the latest account transactions or service events via the channel of their choice. It also provides a vehicle that allows contact centers to transform themselves from being reactive to proactive; delivering efficiencies which allow an enterprise's resources to focus on revenue generating opportunities and premier customer service.