Utility Demos

These online Demos let you hear actual application segments that show how Intervoice employs advanced speech recognition technologies to automate a higher percentage of customer transactions. Through increased automation, Intervoice delivers tangible savings for utility companies.

Idaho Power Video Case Study (3217 KB)
(Requires the Real Audio Plug-in)
By automating much of the product registration process, cost and errors are decreased while increasing the quality and quantity of customer records. It facilitates the capture of product and end-user information and places it directly into the database. This removes the opportunity for error associated with the handling of traditional registration cards.
Account Information (2098 KB)
The most common application for speech-enabled automation systems, retrieving account information creates immediately quantifiable ROI in reduced agent time handling routine inquiries. A speech interface allows even greater levels of automation than traditional DTMF (touchtone) IVR, as studies show users more easily navigate menus and resultantly use the automated systems far more frequently and with greater satisfaction.
Outbound Notification (726 KB)
Real-time outbound notification to utility customers alerting them to services appointments, outages and other important information can now bypass live operators. Customer service is enhanced by assuring the timeliness of such notifications, improving service levels and increasing customer satisfaction. Here, an outbound notification confirming a pending service call is demonstrated.
Outbound Work Order Automation (1415 KB)
Enterprise-wide voice solutions are increasingly being applied to help speed transactions in many functional areas. One of the areas receiving the most attention is in field force automation. In this demonstration, a utility work order is completed, and the next job order delivered. This allows companies to assign work orders not based on a daily, but rather real-time priority basis.

For information on how voice automation can more efficiently connect people and information, contact Intervoice today.