Retail Demos

The audio demos below present call flows that demonstrate how Intervoice employs advanced speech recognition technologies to automate a many common customer interactions. Through increased automation, Intervoice delivers real operational savings, new revenue opportunities and increased customer satisfaction for retailers.

Product Registration (2164 KB)
By automating much of the product registration process, cost and errors are decreased while increasing the quality and quantity of customer records. It facilitates the capture of product and end-user information and places it directly into the database. This removes the opportunity for error associated with the handling of traditional registration cards.
Order Process (2676 KB)
Speech-based ordering offers a convenient option to brick and mortar and web-based ordering. It can be done on the run and it offers the ability to up sell and offer additional messaging.
Store Locator (2334 KB)
A speech-based store locator is one of the most efficient ways for customers to retrieve directions to your locations. Speech applications provide an immediate, accurate response and can interact with an automated agent to gain additional information if needed.
Prepaid Card Recharge (3540 KB)
The more convenient it is for a customer to recharge their prepaid card the more apt they are to continue using the service. A speech based application make it easy and convenient for customer to recharge your prepaid card.
Event Reminder (4576 KB)
Automated event reminders increase sales and enhance customer service by informing customers of personal events, sales, billing due dates, etc.
Backorder Notification (3717 KB)
By providing callers proactive backorder order status information customers are more likely to complete an order. This form of notification also offers the opportunity to up sell or cross sell.