Financial Demos
Mobile Generation Demos
Enhanced customer experience for the mobile generation.
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Banking Video |
Natural language recognition
Natural language recognition applications are the most sophisticated speech solutions
available today. They enable the caller to make requests using phrases and sentences
spoken in a conversational manner. Natural language solutions employ the latest
technologies to support highly flexible, intuitive navigation and are easier
to use than directed dialog applications. Callers using natural language systems
enjoy the fastest, easiest access to the information they need. Listen to an
example of a natural language application for bill payment or bank balance.
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Bill
Payment (Sound clip approximately 126 KB) |
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Bank
Balance (Sound clip approximately 60 KB) |
Helpful Hints
Helpful hints describe short cuts for faster access to the same information during
future calls. The system recognizes when a caller has chosen a longer navigational
path than necessary, and suggests faster ways of accessing the same information
next time. Helpful hints are designed to reduce the duration of customer calls
by training callers to be more efficient. Listen to an example of a helpful hint
in a bill payment application.
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Bill
Payment Application (Sound clip approximately 126 KB) |
Directed Dialog Applications
Directed dialog applications are an economical option for deployment of your
speech solution. Dialogs assist callers by outlining the information that is
available and how it can be accessed. For callers not yet accustomed to using
a speech solution, dialogs improve the experience of the caller and provide exceptional
training. Our dialogs support barge-in functionality, which gives a caller the
ability to interrupt the system and speak over the prompts. The barge-in feature
allows experienced users to get the information they need faster. Listen to an
example of a directed dialog application with the barge-in feature.
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Directed
Dialog Application (Sound clip approximately 95 KB) |
For information on how voice automation can more efficiently connect people and information, call Intervoice today at 1-800-944-0056.