Utilities

Idaho Power (187 KB)
Idaho Power, a leading energy provider for nearly half a million customers in southern Idaho and eastern Oregon, generates power primarily from hydroelectric dams and thermal sources. Recently, Western states faced an energy crisis, resulting in well-publicized rolling blackouts and a rippling of higher energy costs. These events have impacted Idaho Power's customer service offering as consumers, who worried about high bills and energy outages, flooded the call center.
Idaho Power Video Presentation (3.22 MB Requires the Real Audio Plug-in)