Retail
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Certegy (88
KB) Certegy is one of the leading providers of store-card processing services to highstreet store chains in the UK. Although handling millions of customer contacts each year, Certegy was still relying on manual call handling. Meeting the rapidly growing workload with its existing traditional techniques would have meant an unsustainable explosion in staff head-count. A solution had to be found swiftly, or Certegy would be forced into a hugely expensive move to larger premises. |
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Talbots (350
KB) Women's retailer, Talbots, rings up new voice-enabled solution for customer gift cards using the expertise of Intervoice and the power of Microsoft Speech Server 2004. |
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Lowes (111
KB) After careful examination of Lowe's environment, we implemented an enterprise-wide speech-based solution to help Lowe's better manage both customer support and internal communication operations. The Voice application leveraged Voice XML flawlessly, and was up and running on Lowe's network in three days. Lowe's will manage more than 6,000 outbound SOS calls each day to alert customers that their special orders are available. |