Healthcare
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Trover Solutions (93 KB) Trover purchased the Intervoice Intervoice Contact Center to replace its existing ACD phone system. When Trover began looking for a new contact center system, it was looking for a system that could process more customer contacts so that the company could avoid hiring additional agents. It also required IVR and CTI capabilities to reduce call durations and provide a better experience for its clients. An added challenge was finding a solution that seamlessly integrated with its proprietary recovery software product, Troveris®, and did not require the company to use a vendor's proprietary equipment. |