Contact Center Solutions
Intervoice Voice Portal solutions are designed to deliver multimedia contact center solutions to enterprises and network service providers, to mobile devices, fixed computers, and telephony technologies. Think of Voice Portal solutions as a new blueprint for customer service, with unique capabilities that will turn your contact center into a competitive edge:
- The flexibility to offer self-service, deferred service, and live service. Choose the model that makes most sense for your business, and mix and match as needed.
- Voice, web and data convergence. Create new ways to collaborate with your customers and business partners to improve revenue streams and boost customer loyalty and satisfaction to new levels.
- Personalization of the self-service dialogue. Take advantage of the information you know about your customers to personalize and improve their experience.
- Faster time to market and lower implementation costs. Use your service-oriented architecture (SOA) to share common application elements, reducing duplication and inefficiency.
- Advanced speech technologies. Create a more intuitive interaction for your customers using automatic speech recognition, text-to-speech translation, voice verification and authentication, and natural language.
Intervoice Solutions can deliver everything you need to connect, develop, run, manage, and analyze your customer contact center solutions:
- A disciplined approach to platform continuity
- An integrated development structure for customer applications
- A comprehensive service methodology